02
Business systems
Current ownershipProblem
Lead flow, customer contact, admin, reporting, and field handoffs spread across brands and tools.
System
Websites, lead capture, routing, CRM/customer journey, review automation, internal tools, and bounded AI workflows.
Decision
Automate repeatable low-risk work; keep named human approval for money, compliance, quality, and customer commitments.
Ownership
Discovery through deployment, observability, governance, documentation, support, and staff handover.
Proof
Current role and system map are inspectable. Commercial outcome metrics are private and not published here.